Cancellation and Refund Policy

Welcome to our Cancellation and Refund Policy page. We understand that sometimes plans change, and flexibility is important. Below you will find detailed information regarding our policies on cancellations and refunds.

Cancellation Policy

1. Eligibility for Cancellation: We offer the option to cancel and receive a full refund on all non-redeemed entry tickets and service purchases.
2. Cancellation Time Frame: You can cancel your purchase within 30 days from the date of the original purchase. This time frame is strict to ensure fairness and efficiency in our booking management.
3. How to Cancel: To initiate a cancellation, please contact our customer service team through the provided channels on our website. Ensure you have your booking details handy for a smooth process.
4. Non-Eligible Items: Please note that this cancellation policy does not apply to redeemed tickets or services already utilized. Additionally, any purchases made outside the 30-day window are not eligible for cancellation.

Refund Policy

1. Processing of Refunds: Upon successful cancellation, your refund will be processed immediately.
2. Refund Time Frame: The refunded amount might take approximately 3-5 business days to reflect in your source account. This duration is subject to your bank’s processing times and regulations.
3. Refund Method: Refunds will be credited back to your original method of payment. In cases where this is not possible, alternative arrangements will be communicated.
4. Support and Queries: If you have any questions or if your refund does not appear within the expected time frame, please contact our customer support for assistance.

We strive to make your experience with us as flexible and hassle-free as possible. Thank you for choosing our services, and we look forward to serving you.